Defects sent back to the builder, with SmartMy Construction
For a building put up by a project in SmartMy Construction, keep the defect liability end date on the property. A repair reported in that period goes to the builder as a snag with one button. The repair is closed when the snag is fixed.
PLANSScale onlyWith SmartMy Construction
The problem it solves
- A tenant reports seepage in the first year, your team pays a plumber, and the builder was liable.
- Defects found by tenants reach the construction team by phone and get lost.
- Nobody knows when the defect liability period ends.
How it works
- On the property, pick Built by Project and enter Defect Liability Until.
- A tenant reports a repair as usual.
- While the request is open, press Send to Builder. A snag is made on the construction project, from the client, with the request's title, unit and trade.
- The request is marked as paid under warranty and assigned. It shows the Builder's Snag.
- When the construction team marks the snag fixed or closed, the repair request is marked done.
Everything it does
Rules
- Send to Builder needs a construction project on the property
- Refused once the defect liability date has passed; with no date, any time
- Once per request; the button hides when a snag exists
- Who pays is set to Warranty
The snag
- Name: the request title with the unit or property
- Source: client; trade: the request's category
- Worked in SmartMy Construction like any other snag
Who uses it
Property managerSends defects in the liability period to the builder.
Construction teamFixes the snag and closes it; the repair closes too.
TenantReports the repair and is told when it is done.
Where you use it
- Web: the property form (Built by Project, Defect Liability Until); the repair request (Send to Builder, Builder's Snag)
- SmartMy Construction: the project's snags
- Not for builders outside your account: the builder must work in SmartMy Construction in the same account
What you control
Settings
- Per property: Built by Project and Defect Liability Until
Notifications
- Maintenance Done: to the tenant when the request is marked done, by email and in-app
Works with
SmartMy ConstructionSnags, their trades and their fixing belong to the construction project.
Questions
What if the builder is another company?
The link works only when the project is in SmartMy Construction in your account. For an outside builder, send the defect yourself and set who pays to Warranty.Can we send a defect after the period ends?
No. Send to Builder is refused once Defect Liability Until has passed.Is the tenant told?
Yes. When the snag is fixed the request is marked done, and the tenant gets the Maintenance Done message.Related features
CHECKS, DEPOSITS AND REPAIRSRepair requests with service levels and work ordersTenants report repairs with photos from their page or the app. Each request gets a category and urgency, and respond-by and fix-by times from your service levels. It also gets work orders to vendors, a recharge to the tenant when they pay, and the tenant's rating.PORTFOLIOProperties, blocks, floors and units with keys and access cardsKeep every building down to the unit: blocks, floors, unit type, areas, asking rent, features, keys and access cards. Each unit shows whether it is vacant, reserved, let or under notice, worked out from its leases.CHECKS, DEPOSITS AND REPAIRSVendors, vendor bills and the vendor job pageKeep your vendors with their trades, areas, insurance and licence dates. Send a work order, get the quote and approve it. The vendor books, starts, finishes and sends the invoice from a job page by link, with no login. A vendor bill is drafted from the final cost.
See your buildings on it.
Tell us how many properties and units you have, whether you let your own or manage for owners, and how rent is paid today. We will set up your portfolio with you on SmartMy Lease.