Notifications
Learners hear when a course is assigned, due soon, overdue or finished, when work is marked and when a certificate is issued. Teachers hear about work to mark, questions and join requests. Every Learn message goes by email and to the in-app inbox.
PLANSEvery plan
The problem it solves
- Learners find out about a mandatory course after its due date.
- Teachers do not know a quiz is waiting to be marked until a learner complains.
- A certificate expires and nobody renews it.
How it works
- Something happens in Learn: an enrolment, a due date, a hand-in, a mark, a certificate, a question.
- The event finds its people: the learner, the course's author and editors, or with SmartMy HRMS the reporting manager.
- The message goes to their in-app inbox (web and the SmartMy Learn app) and by email.
- Every message leaves a line in the Delivery Log, with the reason when it could not be sent, such as no email address.
- An administrator switches an event off for everyone or for one Entity, and edits its wording.
Everything it does
To learners (every plan)
- Course Assigned, Course Due Soon (3 days before), Course Overdue, Course Finished
- Join Request Refused
- Certificate Issued, Certificate Expiring Soon, Certificate Expired
- Quiz Marked (teacher-marked quizzes)
To learners (Growth and above)
- Assignment Marked, Assignment Returned
- Live Class Soon, before a live class
- New Answer, to the person who asked
- Learning Path Finished
- Course Bought, to a buyer in the shop
To teachers and managers
- Join Request, Quiz to Mark, Assignment Handed In, New Question (Growth): to the course's author and editors
- Team Course Overdue: to the reporting manager, with SmartMy HRMS
- Learn Automation (Scale): to the learner or the authors, as the rule says
Delivery and choices
- All Learn events are work messages: they go out at once, at any hour
- Channels in code: email and the in-app inbox for every Learn event; no Learn event has SMS, WhatsApp or push yet
- Nobody can switch off a Learn event or its email for themselves. A person's opt-out counts only for informational events, and every Learn event is a work message
Who uses it
LearnerGets assignment, due date, marking and certificate messages.
Learn AuthorGets work to mark, questions and join requests.
Reporting managerGets overdue courses of the team, with SmartMy HRMS.
AdministratorSwitches events per Entity, edits wording and checks the Delivery Log.
Where you use it
- Web: each user's inbox; Notifications > Delivery Log, Analysis and Configuration (Events, Templates, Entity Settings)
- The SmartMy Learn app: messages in the app's inbox. Push is built into the app and not switched on yet (built and in testing, not in the app stores yet)
- Not by SMS or WhatsApp: no Learn event has those channels today
What you control
Settings
- Per event: on or off and its channels, for everyone or per Entity
- Templates per channel and language
- Due soon: 3 days before the due date
Questions
Do learners get SMS or WhatsApp?
Not today. Every Learn message goes by email and to the in-app inbox. SMS and WhatsApp are not set up on Learn events yet.Do learners get a phone notification?
Not yet. Push is built into the SmartMy Learn app and is not switched on; the app is in testing, not in the app stores yet.Is a manager told when their team member is late?
Yes, with SmartMy HRMS: Team Course Overdue goes to the reporting manager.How do I check a learner got the message?
Open Notifications > Delivery Log. Each message shows its status and, when it was not sent, why.Related features
APP, MESSAGES AND POLICIESMessages when a course is assigned, due soon, overdue or finishedLearners are told when a course is assigned to them, three days before it is due, when it is overdue and when they finish. With SmartMy HRMS the manager hears about overdue courses too.AUTOMATION AND AIAutomations: rules that act by themselvesRules act when a learner is enrolled, finishes a lesson or a course, or falls overdue. They enrol the learner in the next course, message them or tell the course's authors.ACROSS SMARTMY LEARNApproval chainsPublishing a course and accepting a join request go through approval chains. With no set-up, Learn Managers publish and the course's authors decide join requests. You add levels, such as a head of department or the principal, without code.QUIZZES AND CERTIFICATESCertificates with a QR check page, expiry and renewalGive a certificate when a course is finished, with a QR code anyone can scan to check it. Set how long it is valid, warn people 30 days before it expires, and put them back on the course when it does.WITH OTHER SMARTMY PRODUCTSStaff training with SmartMy HRMS: training hours, courses before confirmation, the team's learningWith SmartMy HRMS, courses go to departments, jobs, locations and new joiners by themselves. Finishing a course adds training hours to the employee's record. Probation cannot be confirmed until the needed courses are done. Managers see and enrol their team.
See your first course on it.
Tell us who learns (students, staff or both), how many people and what you teach today. We will set up one course with you and enrol a class or a department.