Emergency button for residents
A resident in house presses Emergency on the portal or in the app. The wardens are told at once, at any hour, with the name, the room and the phone number. Each gets a to-do, and a high-severity incident is opened. Wardens, the desk and managers have an SOS of their own in the staff app.
PLANSFrom Growth
The problem it solves
- A resident falls ill at night and does not have the warden's number, or the warden does not pick up.
- Help is called through a friend, a group chat or the security guard, and the hostel learns of it the next day.
- After an emergency nobody can say when it was raised, who was told and what was done.
How it works
- The resident presses Emergency on the portal or the red SOS in the SmartMy Hostel app. They pick what it is (Medical, Security, Fire or Other) and may add a message.
- The wardens of the hostel are told at once, with the resident's name, bed and block, phone number and message. Each warden, and the first manager of the hostel, gets a to-do marked EMERGENCY.
- An incident with High severity is opened and marked Emergency in the Incidents list. Pressing again within 10 minutes adds to the same incident.
- The resident sees whom to call meanwhile: the hostel's phone number and the wardens who have a phone number.
- A warden, the desk or a manager can press SOS in the SmartMy Hostel Staff app. The hostel's other wardens and its managers are told at once, and an emergency incident is opened.
- The warden calls or goes to the resident, then writes the Action Taken on the incident and closes it.
Everything it does
Who can press it
- The resident, while checked in or on notice; guardians do not see the button
- A message of up to 300 characters is optional; the alert can be sent at once
- Medical opens a Health incident; Security and Fire a Security incident; Other an Other incident named Help needed
What the staff get
- A message to every warden of the hostel, sent at once, at any hour
- A to-do for each warden and for the first manager of the hostel
- In the SmartMy Hostel Staff app the alert is in the Inbox. Once app push is live, it will open full screen in red with a Call button
- The incident: Emergency, High severity, the resident involved, the message; guardians are not told by it
When staff press SOS
- The red SOS sits in the header of the SmartMy Hostel Staff app, for the hostel in view
- The same pop-up: Medical, Security, Fire or Other, and a message of up to 300 characters
- The hostel's other wardens and all its managers are told at once, at any hour; the person who pressed it is not
- Each of them gets a to-do marked EMERGENCY, with the name of the person who needs help
- A High severity incident marked Emergency is opened for the hostel, with no resident on it; guardians are not told
- The app then shows the hostel's phone number and the other staff who have a phone number
- Opening the alert in the staff app goes to Incidents; pressing again within 10 minutes adds to the same incident
Without signal
- The app sends the alert now or not at all: it never waits in a queue
- Without signal it says nothing was sent and offers to call the hostel
Who uses it
ResidentPresses the button and calls the number shown.
Warden / CaretakerGets the alert and the to-do, attends, writes the action taken and closes the incident. Presses SOS in the staff app when they need help.
Hostel managerThe first manager gets a to-do for a resident's alert. Every manager of the hostel is told of a staff SOS at once.
Front deskCan press SOS in the staff app. Does not get the residents' alerts.
Owner / AdministratorSwitches on the channels that reach a warden at night, and names the wardens and the hostel phone.
Where you use it
- Resident portal: the Emergency button on the home page
- The SmartMy Hostel app: the SOS in the header band, on every page; built and in testing, not in the app stores yet
- The SmartMy Hostel Staff app: the residents' alerts in the Inbox, and the staff's own SOS in the header. Built and in testing, not in the app stores yet
- Web: the incident in Hostel > Daily Life > Incidents, marked Emergency, and the to-do
- Not a call to the police, fire service or ambulance: the button alerts the hostel's own staff only
What you control
Settings
- The channels of the Hostel Emergency event for your Entity: in the app and by email. WhatsApp and SMS come from your message credits, and app push once the apps are in the stores
- The wardens and managers named on the hostel, with their phone numbers
- The hostel's phone number, shown to the resident after pressing
- The Hostel Staff Emergency event goes in the app, and by WhatsApp and SMS from your message credits. App push follows once the apps are in the stores. It has no email
Notifications
- Hostel Emergency: to the wardens of the hostel; in the app and by email. WhatsApp and SMS come from your message credits, and app push once the apps are in the stores. Transactional, sent at once even at night. A warden can switch off a channel, never the alert
- Hostel Staff Emergency: when staff press SOS, to the hostel's other wardens and its managers; in the app. WhatsApp and SMS come from your message credits, and app push once the apps are in the stores. No email. Sent at once even at night
- Make sure WhatsApp or SMS reaches the wardens at night, and test the button once
Questions
Does it call an ambulance or the police?
No. It alerts the hostel's wardens and gives the resident the numbers to call. Residents should still call emergency services themselves when needed.Can a warden call for help too?
Yes. Wardens, the desk and managers press SOS in the staff app. The hostel's other wardens and its managers are told at once, and an emergency incident is opened.What if a warden's phone is on silent at night?
The alert goes in the app and by email. WhatsApp and SMS come from your message credits, and app push once the apps are in the stores, plus a to-do. Make sure WhatsApp or SMS reaches the wardens at night, and test the button once.Can a guardian press it for their child?
No. Only the resident who is staying in the hostel sees the button. A guardian should call the hostel.What if the resident presses it many times?
Presses within 10 minutes are added to the same incident, so the wardens see one emergency with every message.Are parents told?
Not by the button. The emergency incident does not message guardians. The warden decides whether and how to tell them.Related features
DAILY LIFERoom inspections and incidentsWardens inspect rooms from a checklist, record what they find with a photo and charge damage to the resident responsible. Incidents are logged with the residents involved, and closed with the action taken, a written warning or a fine.PORTAL AND APPSThe resident appSmartMy Hostel is the phone app for residents and their parents or guardians. It has the stay, leave, documents, room change and notice to vacate, an inbox of what the hostel tells them, and an SOS button. With hostel billing and daily life it adds dues with Pay, notices with polls and attendance.PORTAL AND APPSResident and guardian portalResidents and their parents or guardians sign in on the web and see the stay. They upload documents, ask for leave or a room change, and give notice. With hostel billing they also see their dues and pay, download the statement and rent receipts, read notices and check attendance.PORTAL AND APPSThe staff app for wardens and the deskSmartMy Hostel Staff puts the warden's and the front desk's day on a phone. Wardens approve leave, mark residents out and back, and take the night roll call, even without signal. The desk searches residents, checks them in and out, takes payments and records inspections, incidents, late entries, visitors and meter readings. Any of them can press SOS to call the other staff for help.ACROSS SMARTMY HOSTELNotificationsSmartMy Hostel tells the right person the moment something happens. That can be a bed booked, a leave to approve, a resident not back, an absence at roll call, an invoice, a notice, an emergency. Each event has its own recipients: the resident, the guardians, the wardens or the payer. Messages go in the app and by email. WhatsApp and SMS come from your message credits, and app push once the apps are in the stores.
See it with your own blocks and classes.
Tell us how many hostels and students you have. We will show you an allotment, a leave request approved by a parent and a night roll call, set up the way your hostel works.