Membership plans with visits, sold online
Sell plans for a gym, pool or court: the facilities covered, how many days, how many visits and how many a day. Members-only facilities need a pass with visits left, and members buy and pay for plans on the portal.
PLANSScale only
The problem it solves
- Members' visits are counted in a register, and the count never matches.
- Anyone books the pool, members or not.
- Renewals are collected in cash at the desk, and some never are.
- A member books ten sessions for the same day and blocks everyone else.
How it works
- Make a plan: the facilities or types it covers, the days it is valid, the visits (or unlimited), visits per day and the price.
- Tick Members Only on the rule set of facilities only members may book.
- Give a membership at the desk, or let members buy a plan on the portal and pay online.
- When a member books a members-only facility, a visit is held. Check-in or a no-show uses it; cancelling gives it back.
- Members see their passes, visits left and validity on the portal and in the app.
Everything it does
Plans
- Facilities and Facility Types covered, Valid for (days): 30 to start with
- Visits: 0 means unlimited; Visits per Day: 1 to start with, 0 for no limit
- Price, taxes, description, Entity, order, archive
- Sold Online: offered on the portal to buy and pay
Memberships
- Number (MEM/year/00001), member, plan, From and Until (worked out from the plan, can be changed)
- Status: Not Started, Active, Visits Used Up, To Pay, Expired, Cancelled
- Visits used, booked and left; the bookings made with it
- Filters Active and Expiring in 7 days; Cancel Membership; Invoice for staff
Members-only facilities
- A booking needs a membership valid that day, covering the facility, with visits left
- The pass ending first is used; the visits-per-day limit is checked
- A visit is held while the booking waits, is confirmed or is to pay; used at check-in or on a no-show; returned when cancelled
- A membership with an unpaid invoice cannot be used
Bought online
- Members see the plans under Plans and click Buy and pay
- The membership starts that day, is invoiced at once and works once paid
Who uses it
MemberBuys a plan, books members-only facilities and follows visits left.
Front deskGives memberships, sees passes and checks members in.
Facility managerSets up plans and members-only rule sets.
Accounts staffInvoices memberships sold at the desk.
Where you use it
- Web: Facilities > Memberships (front desk and managers), Facilities > Configuration > Booking Rules > Membership Plans
- Booking portal: Memberships, with passes, Pay now and plans to buy
- The SmartMy Facility app: Memberships in the Menu, with passes, visits left, Pay now and Buy (built and in testing, not in the stores yet)
What you control
Settings
- Valid for (days): 30
- Visits: 0 (unlimited); Visits per Day: 1
- Sold Online: off
- Members Only: off, per rule set
Notifications
- No membership messages of their own: the membership's history notes when it is paid
Works with
SmartMy POSAt the counter, a member is found by membership number, and members with an active membership can charge sales to their account.
Questions
How is a visit counted?
A booking holds a visit. Checking in or not showing up uses it. Cancelling gives it back.Can members buy online?
Yes. Tick Sold Online on the plan. Members click Buy and pay on the portal or in the app; the pass works once paid.Does the membership renew by itself?
No. Use the filter Expiring in 7 days to remind members, who buy again.Can a plan cover a whole type, such as all courts?
Yes. Choose Facility Types on the plan, or single facilities, or both.Which plan has memberships?
Scale. Growth does not have memberships.Related features
CHARGES AND PAYMENTOnline payment, with the slot held until the deadlineAn outside hirer of a paid facility pays online before the booking is confirmed. The time is held for them until the deadline; if they do not pay, the invoice is cancelled and the time is freed.CHECK-IN AND NO-SHOWSCheck-in with the QR code on the door, and no-shows freedAsk people to check in when they arrive, by scanning the QR code on the door or tapping Check in. A booking nobody checks in to is released after the grace time, and leaving early frees the rest of the time.BOOKING RULESBooking rules: slots, notice, limits and exceptionsA rule set says how a facility may be booked. It sets the slots, the notice, how far ahead, how long, and how many bookings each person may hold. Exceptions change it for an Entity, a group or one person.WITH OTHER SMARTMY PRODUCTSThe counter inside Garage and FacilityWith SmartMy POS in the same account, a club or sports centre sells at its pro shop or cafe from the Facilities menu. The front desk can charge a sale to a booking in progress instead of taking the money. Members with an active membership can put it on their account.PORTAL, OFFICE SCREENS AND APPThe booking portal for staff, members and hirersPeople without a back-office login book from a web page: parents, students, members, residents and outside hirers. They browse what they may book, pick a free time on a facility's day and book. Then they follow their bookings: check in, accept a waitlist offer, pay, sign or cancel.PORTAL, OFFICE SCREENS AND APPThe SmartMy Facility phone appOne app for everyone who books, approves or runs a facility, on Android and iOS. Bookers find a free room and book in a few taps, scan the door QR to check in and report a problem with a photo. Approvers decide, the front desk runs its day, members see their passes and cashiers sell at the counter.
See it with your own rooms.
Tell us what you run: rooms, halls, courts, desks. We will show you a booking from request to check-out with your rules.